Sheehy Nissan - (410) 760-3500

We recently bought a car here. During the purchase was told that a maintenace book was missing and that they would get us a copy and mail it out immediately. It has been two months with numerous calls to inquire and still no book. The sales person also did not do a good job in checking to make sure the car was ready. She checked off her sheet ahead of time as if she reviewed each item, but never did. When we got home we noticed the antenna and floor mats were missing and had to go back up to get them, since they were not mailed out as promised either when we called to inform the salesperson. The lady at the front desk tried to order them for us and charge us. It would be nice if the staff was as dedicated to customer service after the sale as they seem to be while they are trying to get you to buy a car.

We recently purchased a vehicle from this dealer and within a month had to take it back to have work done to it - the headliner in the car was falling down. Dropped the car off, was called back in to pick it up because it was ready and when we looked at the new headliner you could see dirty black hand prints all over it! Whoever put it in must have forgotten to wash their hands 1st! Had to leave the car there again, Sheehy promised to have it cleaned....called us back the 2nd time to pick it up and it was STILL dirty! Don't they check these things out? The 3rd time they finally got it clue but it left a bad taste in my mouth as to the quality of their work and their lack of concern for their customer.