Hertiage Chrysler Jeep - (410) 661-3400

I amended the review below after speaking with Karen at Heritage....evidently, GMAC initially disapproved my loan application because I had a fraud alert on my report...even though I spoke with them weeks ago and they did fund the loan, they sent me a letter saying it was denied, ruined my weekend, drove me crazy until I was able to speak with Heritage today. So Heritage did not, in fact, screw up, and I apologize for thinking they were pulling something to try to get me to resign at a higher rate of interest...my bad. My distrust of car dealers in general is showing, I guess. **I bought a new Liberty from Heritage on 8/17/09, got a good, not fabulous price on the car, and all-in-all, I was reasonably satisfied until yesterday. Jeep was running a $3,000 rebate OR 0% financing for 60 mos deal. I'd bought my previous Jeep for 0% via Chrysler and it's the way to go. I opted for this incentive, never anticipated a problem because I'd pulled my own credit score about 10 days prior and

I have to say that I was extremely impressed by the professional and welcoming atmosphere at the MileOne Heritage Chrysler Jeep dealership. The employees treated me with respect and dignity the entire time I was there. From my salesman to the general store manager, I experienced an honest and upfront approach. They were fair, reasonable, and knowledgeable. I did not feel as if any employee I encountered was trying to get one over on me but instead I felt that they treated me like a member of their family. They were able to answer any and all questions I had about various vehicles and patiently endured my questions. After deciding on a vehicle, my experience in the finance office was just as pleasurable. The finance manager made me feel comfortable and at home. She was extremely knowledgeable and clearly explained all of my options. She helped me consider and weigh my options in order to make the best decisions for me. Overall, this experience was enjoyable and I will definitely retur

Today I had the pleasure of speaking to Heritage Honda's GM Mr. Star. I must say that I was quite impressed with him. After stating all my concerns and problems I found he was not only concerned but he was a nice a very nice man to speak to. I wish I would have had the honor of speaking to him before I had to write my post. I was really disgusted and thought they just didn't care about what happened. However, this is not the case. Mr. Star takes his dealership very serious and maintains the dealerships highest standards and good name with satisfaction for the customer. He was not happy to read that I felt the way I did and has assured me that he will try to fix some of the problems I encountered. I can't tell you how much it meant to speak to him and have him speak honestly to me. I never thought that anyone would read my thread much less care what I felt but they do. When I posted RIP OFF I didn't think they would even care much less read it and it really feels good to know that